Service Navigator_FT-Contract

• Working in partnership with applicants to negotiate supports and services
• Advocating on behalf of applicants where appropriate and necessary
• Demonstrating awareness of and sensitivity to diversity issues
• Demonstrating an in-depth knowledge of barriers to services for marginalized communities
• Maintaining the privacy and confidentiality of all client information according to agency policy
• Facilitating crisis intervention as required

• Supporting a cross-agency team approach to coordinated access system program delivery
• Maintaining and enhancing standards for coordinated access system program delivery and monitoring adherence to standards
• Maintaining an inventory of user-friendly information about programs offered by partner agencies and disseminating such information widely and as required
• Supporting and participating in program Intake Workers Network as needed
• Monitoring the level and accessibility of service provided to consumers, families and referral sources, and working with the Team Leaders to identify and develop plans to better meet the needs of clients who continue to face barriers accessing the system
• Establishing and maintaining positive working relationships with other service providers, professionals and partnering agencies
• Establishing effective relationships with family members where appropriate
• Maintaining all necessary records and documentation pertaining to the coordinated access system program
• Supporting and participating in the implementation of an annual evaluation process

• Engaging in the wide distribution of program application forms and information on the referral/access process
• Promoting the program coordinated access system to consumers, families and referral sources
• Engaging in outreach and education activities in relation to program's services and the mental health system

• Submitting time sheets, expense claims and other required information in accordance with agency guidelines
• Participating in weekly team meetings, individual supervision and regular agency administration meetings
• Participating in agency partnership meetings as required
• Taking responsibility for identifying areas for professional growth and training, in conjunction with the Team Leader
• Participating in ad-hoc committees within the agency, providing input to improve the services provided by the agency
• Representing the program, as requested, at external workshops, inter-agency initiatives, staff training and other community-based activities
• Completing other duties as assigned by the Team Leader

• Minimum 3 years mental health clinical assessment experience
• Minimum 5 years counselling and/or case management experience in the adult mental health sector
• Proven experience within a partnership model of service delivery
• Degree or diploma in health/human services or equivalent experience
• Strong clinical assessment skills
• Excellent interpersonal skills, good short-term, solution-focused counselling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with the continuum of addiction services
• Comprehensive knowledge of community resources for mental health and substance abuse
• Excellent organizational and interpersonal skills with proven ability to work effectively at an individual, program and systems level
• Demonstrated creativity and flexibility in problem-solving on an individual, program and systems level
• Sound judgment using professional standards that is first and foremost respectful of the clients being served
• Computer literacy and experience with Microsoft Word, client service databases and electronic mail systems
• Demonstrated ability to work within an anti-racist, anti-oppression framework
• Past experience working in Call / Contact Centres would be considered an asset
• Ability to speak another language would be considered an asset

Work Environment:

• Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
• May be required to be on-call as emergency contact for after hours, on a rotating schedule.
• Staff will be required to work in client rooms and may be exposed to second hand smoke

What We Offer:

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position 

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.