Case Manager

• Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and assessments;
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;
• Provide crisis intervention/management and assist in the development of crisis plans with clients;
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization;
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;
• The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings;
•  Knowledge of the issues faced by transitional aged youth with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities;
• Encourage participation in one-on-one and group activities such as psychoeducation, social groups, house meetings, and other opportunities to support clients’ goals and help reduce social isolation;
• Knowledge of local community agencies and other professional services available for the client group is essential;
• Experience in working as part of a team of professionals;
• Positively contribute to the TEYWHO team and LOFT TAY program by engaging in collaborative team activities and providing support to colleagues;

• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
• Minimum of three years related experience working directly with transitional aged youth (e.g. 16-25 years old). Preferably with direct experience in providing community/case management support and/or facilitating youth-centric group programs. 
• Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
• Excellent understanding of anti-oppression framework in social services and diversity, equity and inclusion (DEI) in engaging with clients.
• Experience working with individuals experiencing homelessness and experience with the Housing First approach
• Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
• Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
• Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
• Knowledge of community resources for mental health and substance use
• Knowledge of community resources for housing, supportive housing and shelter
• Ability to work closely with teammates and participate effectively as part of the larger program and organization
• Demonstrated excellent documentation skills
• Valid Standard First Aid and CPR/AED

• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
• Ability to communicate in a different language, an asset
• Physically able to perform demanding body mechanics (i.e., lifting, transferring, etc.)
• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.