Case Manager_FT-Contract

DATE: September 23, 2025
LOCATION: Toronto, ON – Metrolinx Community Intervention Team
COMPENSATION: $55,239 -67,560 annually prorated
CONTRACT DURATION: 18-Months Contract
VACANCIES: 2 

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

• Conducts outreach or community visits and Metrolinx spaces, independently or with other team members or to engage, locate and connect with identified vulnerable clients
• Engages effectively with individuals experiencing serious mental health issues and/or addictions, cognitive difficulties, brain injury or primary health care issues
• Complete intake assessments and working from a client centered approach, develop a support and recovery plan which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCAN’s;
• Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
• Provide crisis intervention/management and assist in the development of crisis plans with clients
• Works from a harm reduction approach with clients dealing with substance use issues
• Advocates on behalf of homeless individuals in accessing a range of services
• Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
• Develops relationships with individuals served by the team and addresses basic and immediate needs
• Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each individual to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
• Engages in crisis intervention/prevention with clients
• Case manages from a psycho-social rehabilitation and recovery model, linking clients with other supports as necessary, including housing, transportation, shelter placement, identification (ID) services and translation services, among others
• Liaises with Ontario Works (OW) and the Ontario Disability Support Program (ODSP) or other financial sources as required.
• Completes housing applications for clients and act as an advocate to place clients in appropriate, affordable housing
• Works cooperatively with team members, hospital personnel, other service providers and Metrolinx staff in order to better meet client’s needs
• Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
• Facilitates transfer of care to appropriate internal and external wrap around services that provide clients with follow-up support services or ongoing case management or other appropriate services as identified by the clients care plan
• Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization
• client-related activities accurately and in a timely fashion on the Client Relationship Management System’s database
• Actively participates in regular supervision, case reviews, team meetings and training sessions
• Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures
• Submits time sheets, expense claims and other required information in accordance with agency regulations
• Represents the agency at external workshops, inter-agency initiatives, staff training and other community-based activities
• Shares the driving responsibilities with other team members
• Other duties as assigned by the Program Manager, Associate Director and/ or Director

• The position requires an excellent understanding of trauma informed recovery, harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.
• A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health sector
• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Experience in working as part of a team of professionals.
• Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle in order to travel across the City of Toronto.
• Strong understanding of anti-racism/anti-oppression frameworks.
• Excellent interpersonal, communication and counselling skills are required to work in a team environment and to engage the clients in some highly personal areas, such as developing healthy living skills, life skills and in maintaining interpersonal relationships.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
• Good communication skills both oral and written  

• Possibility of being on after-hours on call, on a rotating schedule.
• Frequent travel to Program Sites.
• Ability to support individuals to prepare units for occupancy which may include moving furniture.
• Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.
• Some positions are required to meet people outside, making exposure to the weather an expectation of the job
• The case manager may need to walk far distances on rough terrain from time-to-time, for example uneven ground, parks, or ravines while providing outreach to community members sleeping outside.
• A car may not be a requirement of the position however driving for prolonged periods of time with frequent stops is an essential part of the role.

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: October 7, 2025

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.