Service Navigator, Addiction_FT-Contract

Toronto, ON, Canada

Contracted

Railside

Experienced

Title of Job: Service Navigator, Addictions
Date: December 23, 2025
Closing Date: January 7, 2026
Location: Toronto, ON – Railside
Compensation: $55,239 - $67,560 annually prorated
Contract Duration: 1-year Contract (potential of extension)
Work Type: Onsite
Job ID: 10495582
Existing or New Position: New

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary:
The Service Navigator, Addictions is responsible for providing navigation support to clients with substance use issues in the Sunnybrook Emergency Department or an inpatient unit. The Addiction Service Navigator will support staff and patients by creating connections between Sunnybrook’s Emergency Department, inpatient teams, the Rapid Access to Addictions Medicine Clinic (RAAM) and the community.

The person in this role will work closely with the Peer Service Navigator to support patients to access services they need to address challenges with their substance use and to improve their quality of life. The Addiction Service Navigator works in partnership with clients to develop a recovery plan, and following the principles of recovery, will also provide assistance with accessing community resources and support, linking clients to appropriate services and developing a safe plan. The Addiction Service Navigator is also responsible for documenting interactions with clients and other relevant parties as required.

This role will be actively engaged with inter-professional colleagues from different areas within the hospital and community, brought together to better meet the needs of people with substance use disorder.

What You Will Do

Assists clients in the development and implementation of a care plan tailored to the client's needs and issues designed to improve quality of life. Identify and refer to resources specific to those needs and issues;
Act as a liaison and client advocate among those involved with the client's care including family, other caregivers, medical and other multi-disciplinary providers.
Provide supportive counselling or referral and linkages to health care, programs or service providers.
Provide crisis management/intervention and assist in the development of crisis plans for clients;
Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles;
Maintain strict confidentiality and follow all other required policies and procedures;
Consistently interact with clients, staff, family members, other community agencies and partners in a professional manner that reflects favorably on the organization.
Attend and actively participate in all required training;
Liaise, collaborate and coordinate with other professionals, service providers and partners;
Participates in partnership meetings as required
Participates in weekly team meetings, individual supervision and regular agency administration meetings
Takes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or Director
Participates in ad-hoc committees within the agency, providing input to improve the services provided by the agency
Represents the Network at external workshops, inter-agency initiatives, staff training and other community-based activities
Complete other duties, from time to time, as assigned by Program Director/Manager

What You Bring:

Completion of post-secondary education in social services/human services or equivalent
Minimum 3 years of experience in providing support to adults with mental health and or substance use issues.
An understanding of harm reduction, and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with client on goals/priorities
Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills
Group counselling related to mental health, addictions and related issues
Excellent Management of the privacy and confidentiality of all client information according to agency policy
Comprehensive knowledge of mental health and housing services and networks in Toronto
Accurate record keeping and reports time sheets, expense claims and other required information, in accordance with agency guidelines
Good oral and written communication skills and computer literacy, including MS word and Excel
Ability to work effectively in a team environment
Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
Understanding of cultural competency and anti-oppression framework
Proven experience with anti-racist and DEI practices.
Ability to communicate in a different language, an asset.
A valid Ontario driver’s license and a care is required.

Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Combination of walking and sitting for a long period of time.
Ability to use office equipment and computers.
Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.
lifting to 25 pounds. May include exposure to elements when working, sitting and/or driving for extended periods of time.
May be required to be on-call as emergency contact after hours. Hours of work may include, on occasion, some early evenings.

What We Offer:

E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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____________________________________________________________________________________________________________

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Service Navigator, Addiction_FT-Contract

Work Environment:

​​​The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Combination of walking and sitting for a long period of time.

Ability to use office equipment and computers.

Frequent bending, kneeling and reaching, combined hours of sitting and standing while using office equipment and computers, light lifting of supplies and materials from time to time.

lifting to 25 pounds. May include exposure to elements when working, sitting and/or driving for extended periods of time.

May be required to be on-call as emergency contact after hours. Hours of work may include, on occasion, some early evenings.

What We Offer:

Apply for this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job.