Coordinator_FT-Contract

DATE: August 27, 2025
LOCATION:  Toronto, ON – Housing First for Encampments (HF4E)
COMPENSATION: $64,933 - $76,560 annually prorated
CONTRACT DURATION: until March 31, 2028

The MATCH- Housing First for Encampments (HF4E) team will provide targeted, assertive outreach supports specifically to 40 individuals currently residing in encampments in Toronto. HF4E is a City of Toronto funded research project, in collaboration with CAMH, COTA and Na-Me-Res.

MATCH, utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health, physical health and substance use challenges.  The MATCH- HF4E team is comprised of a Psychiatry and Nursing provided by Inner City Health Associates (ICHA) and a Coordinator, Case Managers, Peer Support Workers, Personal Support Workers provided by LOFT.

• Accepting and reviewing referrals, assigning clients and supporting case managers to complete intakes with clients
• Promoting the personal empowerment of each client by assisting in creating a program and programming that builds a rapport through coaching, mentoring and support, enabling each to meet the daily requirements of their living environment; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services; mediating issues or conflicts between clients, or residents and neighbours, teaching conflict resolution; following-up on issues with clients to ensure resolution;

• Providing direction and support to staff involved in direct service delivery; scheduling staff, assigning duties, assisting in the selection, orientation, training and performance management of staff; assisting with recruiting and hiring; developing and implementing operating procedures for the site and ensuring compliance with established standards; maintaining a general awareness of the daily activities and client issues and identifying staffing issues;

• Monitoring the operations of the site and ensuring compliance with property standards and fire codes; ensure the program is following health and safety standards; coordinating the acquisition, use and maintenance of furniture, supplies and equipment, contacting appropriate source for repairs; maintaining accurate records and files on the provision of service to residents/clients, ensuring that incident reports have been completed and processed; maintaining the petty cash;

• Participating in the regular service planning processes which includes preparing the service plan, operating plan, client satisfaction feedback process, quality improvement and other research activities; identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; compiling program evaluation reports and statistical information, inputting as required;

• Organizing and participating in client meetings or other group activities which promote the well being of the residents and the smooth operation of the service; providing other related assistance as required.
• Working directly with clients and providing direct case management to a caseload of clients.

• Required to be on after-hours on call, on a rotating schedule

• A degree/diploma in health care/social services or other related field with a minimum of five years relevant experience in the mental health sector
• The position requires an excellent understanding of harm reduction and psychosocial rehabilitation principles as acquired through a post secondary degree/diploma in human services, coupled with at least five years of experience providing community support services to the client population in order to provide team leadership in the application of the theories to practical settings.
• Knowledge is required of the issues faced by adults with special needs and of a marginalized client group which can include mental health and substance use
• Experience in program development, planning and evaluation.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Experience in conducting meetings or facilitating groups, good analytical, time management, and organizational skills to co-ordinate and follow-up on issues or activities with clients.
• Excellent interpersonal, communication and counselling skills are required to provide team leadership and support and to engage the clients in some highly personal areas.
• Advocacy skills with knowledge of local community agencies and other professional services available for the client group and an ability to establish effective relationships with service providers, residents’ families and friends.
• Good intake assessment, crisis intervention, advocacy and problem solving skills.
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• A valid Ontario driver’s license may be required for the position

What We Offer

• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: September 10, 2025

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.